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Frequently Asked Questions
What is the minimum trade size at SDM?
The minimum trade size is $50,000 USD equivalent.
How long does account onboarding take?
Standard onboarding typically takes 3-5 business days from initial application to account activation. This includes document review, KYC verification, and agreement execution. Expedited onboarding may be available for time-sensitive situations.
What jurisdictions does SDM support?
SDM serves institutional clients in the US, Canada, UK, EU, Switzerland, Singapore, Hong Kong, Australia, UAE, and many other jurisdictions. We cannot serve clients from sanctioned countries including Russia, Iran, North Korea, Syria, Cuba, Venezuela, and Afghanistan.
How do I contact the trading desk?
Reach our trading desk at trading@sdm.co or through your dedicated trader's direct line. For new inquiries, contact sales@sdm.co. Our desk operates 24/7 Monday through Friday with limited weekend hours for pre-arranged trades.
What are SDM's settlement times?
Crypto settlements typically complete within 30 minutes to 1 hour depending on network confirmations. Fiat settlements are T+1 for most currencies, with same-day options available for established clients.
Can't find what you're looking for?
Our support team is available 24/7 to help you.